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Terms & Conditions of Service

These Terms and Conditions apply to all orders placed online via the website, application, or phone with TIKKA & TREATS LIMITED (Company No: 17002622). By placing an order, you agree to be bound by these terms.

Last updated: September 2026

1. General

These Terms and Conditions apply to all orders placed online via the website, application, or phone with TIKKA & TREATS LIMITED (Company No: 17002622). By placing an order, you agree to be bound by these terms.

2. Food orders and availability

  • All orders are subject to food item availability.
  • Photos used on our digital platforms are for illustrative purposes; actual presentation may vary slightly.

3. Allergies and special dietary requirements

  • WARNING: Our kitchen handles common allergens including gluten, dairy, nuts, peanuts, eggs, sesame, and mustard. See our Food Allergy Disclaimer for the full list.
  • Customers MUST inform us of any severe allergies or dietary restrictions before placing an order.
  • While we take strict cross-contamination precautions, we cannot guarantee 100% allergen-free meals.

4. Pricing and payment

  • Prices displayed on our ordering system include applicable UK taxes.
  • Delivery charges (if applicable) will be added to the total amount due at checkout.
  • Payments must be completed online via debit/credit card or approved online payment gateways prior to food preparation, or by cash on delivery / collection where that option is offered at checkout.

5. Cancellations and refunds

  • Right to Cancel: Once an order is placed and food preparation has commenced, you cannot cancel or amend the order.
  • Refunds: Refunds will only be considered if:
    • An item is missing from your order.
    • The delivered food is incorrect or significantly damaged.
    • Order delivery exceeds reasonable delays due to negligence on our part.
  • To claim a refund or replacement, you must report the issue within 1 hour of delivery with proof (e.g., photographic evidence). Full details are in our Refund & Cancellation Policy.

6. Delivery and collection

  • Delivery times provided at checkout are estimates only. Traffic, severe weather, or high peak demand may cause delays.
  • You must ensure someone is present at the specified address to receive the delivery.
  • If our driver is unable to deliver due to incorrect address/phone details provided by you, the order will be marked as complete and non-refundable.

7. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales.

8. Contact

Questions about these terms can be sent to tikkaandtreats@gmail.com or by calling 07344239447.