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Legal

Refund & Cancellation Policy

Because our food is prepared fresh to order, special rules apply to cancellations and refunds.

Last updated: September 2026

1. Right to cancel

Once an order is placed and food preparation has commenced, you cannot cancel or amend the order.

2. Refunds

Refunds will only be considered if:

  • An item is missing from your order.
  • The delivered food is incorrect or significantly damaged.
  • Order delivery exceeds reasonable delays due to negligence on our part.

To claim a refund or replacement, you must report the issue within 1 hour of delivery with proof (e.g., photographic evidence) by calling 07344239447 or emailing tikkaandtreats@gmail.com.

3. Failed delivery

If our driver is unable to deliver due to incorrect address or phone details provided by you, the order will be marked as complete and non-refundable.

4. Subjective preference

Spice level and flavour are subjective. We do not refund orders solely because you would have preferred a different taste, but we welcome feedback so we can improve.