1. Cancellations

Before cooking begins: Call us within a few minutes of placing your order and we will cancel it at no charge.
After cooking begins: We may not be able to cancel; you may still be liable for the cost of ingredients and preparation.
Out for delivery: The order can no longer be cancelled.

2. Refunds

We will issue a refund or remake the order at no extra charge if:

An item is missing from your delivery.
An item arrives in a condition that makes it unsafe or inedible.
You received the wrong item.

Report any issues within 24 hours of delivery, ideally with a clear photo, by calling us or emailing hello@tikkaandtreats.co.uk.

3. Subjective preference

Spice level and flavour are subjective. We do not refund orders solely because you would have preferred a different taste, but we welcome feedback so we can improve.

4. Refund method

Cash orders are refunded in cash by our driver or as store credit. Electronic payments are refunded to the original payment method within 5–10 business days.

5. Service charges

Delivery fees may be refunded together with the order if the entire order is cancelled or undeliverable through no fault of yours.