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Accessibility

Accessibility Statement

Tikka & Treats is committed to providing an inclusive experience for all customers, including people with disabilities.

Last updated: January 2026

1. Our commitment

We aim to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across our website, ordering flow and customer service.

2. What we do

  • Semantic HTML with clear headings, landmarks and labels.
  • Sufficient colour contrast and resizable text.
  • Full keyboard navigation and visible focus states.
  • Descriptive alternative text for meaningful images.
  • Forms with associated labels, helpful hints and clear error messages.
  • Mobile-friendly layout with large tap targets.

3. Ordering assistance

If you have difficulty using this website, you can place an order by phone during opening hours. We will be happy to read out the menu, take your order and confirm delivery details verbally.

4. Customer service standards

Our team is trained to provide service in a way that respects the dignity and independence of people with disabilities, including support persons, service animals and assistive devices.

5. Feedback

We welcome feedback about accessibility. Please contact us at hello@tikkaandtreats.co.uk or by phone, and we will respond within 10 business days. Alternative formats of this statement are available on request.

6. Ongoing work

Accessibility is a continuous effort. We regularly audit our site, train staff and update content to remove barriers as they are identified.